Privacy policy

Introduction

At Lotion Lites, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

We collect the following types of information:

Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we collect details such as your name, email address, shipping address, and payment information.
Non-Personal Information: This includes website browsing data such as IP address, browser type, and device type.

How We Use Your Information

To process orders and provide services.
To send promotional materials or updates, if you opt-in to our newsletter.
To improve our website and customer service.

Data Protection

We take the security of your personal information seriously and employ industry-standard encryption technology to protect it.

Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except when required by law or to complete a transaction (e.g., with shipping carriers or payment processors).

Your Rights

You have the right to access, correct, or delete your personal data. You may also unsubscribe from our newsletter at any time by following the unsubscribe link in our emails.

Refund Policy

General Refund Policy

At Lotion Lites, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, please contact us within 30 days of receiving your order for a refund or exchange.

Eligibility for Refunds

To be eligible for a refund, the item must be unused, unopened, and in the same condition that you received it.
For health and hygiene reasons, we cannot accept returns or exchanges on certain products such as opened body care items.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Shipping costs are non-refundable.

Exchanges

If you need to exchange a product, please contact us directly to arrange the process.